Shipping policy

Shipping Policy

Welcome to Nexivo Bikes. We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy before placing your order.

Processing Time

All orders are processed within 1–2 business days after payment has been successfully received and verified. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

We offer standard shipping with an estimated delivery time of 3–5 business days.

Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or high shipping volumes.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use the tracking number to monitor your shipment until it reaches your destination.

Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order. Nexivo Bikes is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by customers.

Delayed or Lost Shipments

While we work with trusted shipping partners, unexpected delays can occasionally occur. If your package has not arrived within the expected delivery timeframe, please contact us, and we will gladly assist you in tracking your order.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can resolve the issue as quickly as possible.